Shipping and Delivery
The time of delivery has a maximum of thirty days from the time of payment, but sometimes mail overseas is delayed.
SHIPPING & DELIVERY
We ship out parcels 5 days a week, monday to friday.
Avalon Magic Plants cannot be held responsible for any packages lost by the postal service. We send our orders with Dutch Post NL (https://www.postnlpakketten.nl/). Post NL ships the packages worldwide but a local postal company takes care of delivery to your home.
IS YOUR PACKAGING DISCREET?
We ship all our orders in plain packaging. No reference to us, nor to the content.
WHAT IS THE DIFFERENCE BETWEEN REGULAR SHIPPING AND TRACKED SHIPPING?
Regular shipping is the cheaper version, and it means it is shipped with regular mail like a birth day card. There is no way to track these packages. If you want to track your order, chose the shipping option “Tracked shipping”. You will receive a tracknumber + info from us when the package is shipped.
HOW MUCH DOES SHIPPING TO MY COUNTRY COST?
Please do not email us and ask for shipping prices, these vary per country and per item(s) that you want to order. We do not know all these different prices by heart. Place a test order in our shop, to check how much shipping we charge for these items.
HOW LONG WILL IT TAKE BEFORE I RECEIVE MY ORDER?
We're located in Holland. Shipping to EU countries takes somewhere between 4 and 9 working days.
Shipping to the US/Canada takes 2, max 3 weeks and South America, Asia and Australia takes 3 to max 4 weeks. Sometimes packages arrive within 1 to 2 weeks, but sometimes it takes 4 weeks, Your parcel may be delayed by Customs as well as by your local postal service. That's why, even though we'd like to, we cannot make any claims about an exact time-frame in which your order will arrive.Please be patient - we can't work miracles and we can't influence international postal services.
WHICH COMPANY WILL DELIVER MY ORDER?
We ship all our orders with PostNL (royal dutch mail), they ship it to your country and in your country a local postal company takes care of delivery.
Example: in Spain it can be MRW, Correos, SEUR or TNT Spain. In the US however only USPS takes care of delivery. So if you have a track number, you can contact USPS with the track number as reference, once it has passed through customs. Please check the track number we have send to you frequently, to make sure they do NOT ship it back to us in case they could not deliver it.
DO YOU HAVE EXPRESS SHIPPING?
No, we do not have this shipping option. Even if you ask us very nicely, we still cannot make an exception for you.